App support
Import, split, assemble, preview, or export questions.
Email supportSupport
Help, without the runaround.
Find quick answers for importing, assembling, splitting, and exporting. If the issue is specific to your files, send us the details and we will help you narrow it down.
Contact
Tell us what happened.
Email info@spritesheetstudio.app. Include the device, operating system version, workflow you were using, and the step where the issue appeared.
Useful details
Before you write.
- Confirm you are using the latest App Store version.
- Note whether you chose Assemble or Split.
- Include the input image format and pixel dimensions.
- Describe the expected result and what happened instead.
- Attach a screenshot if it does not reveal private artwork or information.
Common questions
Fast answers.
Does Sprite Sheet Studio work offline?
Yes. The core assemble and split workflows process images locally and do not require an account or cloud upload.
Which image formats can I import?
The split workflow explicitly accepts PNG, JPEG, HEIC, BMP, and GIF. The assemble workflow uses the image formats supported by the Apple system file picker.
What if automatic grid detection is wrong?
Open the grid settings and enter the columns, rows, offsets, and spacing manually. Use the preview overlay to check the boundaries before exporting.
Which metadata formats can I export?
Atlas assembly can export TexturePacker-compatible JSON and Sprite Sheet Studio JSON. The split workflow can export a JSON manifest with frame coordinates.
Can I export one frame instead of the entire sheet?
Yes. In the split results you can save an individual frame or export the complete set of detected frames.
Compatibility
Current requirements.
- iPhone: iOS 18.6 or later.
- iPad: iPadOS 18.6 or later.
- Mac computer with Apple silicon: macOS 15.6 or later.
- Apple Vision Pro: visionOS 2.6 or later.
Requirements reflect the public App Store listing checked on and may change with future releases.